Data Deletion Instructions

Email elliott@usekaia.com from the email address associated with your Kaia account. Use the subject line Kaia data deletion request.

Please include:

• Your full name and the email address associated with your Kaia account.
• Whether your request relates to your entire Kaia account or only data from a connected Facebook or Instagram account.
• Your workspace name, if applicable, and enough detail for us to locate the relevant account or connection.

Do not send us your password, access token, or other authentication credentials. We may ask for additional information to verify your identity and protect your account from an unauthorised deletion request.

These instructions apply to data Kaia receives through Meta products, including Facebook and Instagram. To stop future access, remove Kaia from the apps and websites connected to your Facebook or Instagram account in your Meta account settings.

Removing the connection stops Kaia from requesting new data through that connection, but it may not delete data already stored in Kaia. To delete previously received data, submit the email request described above.

This page is Kaia's Data Deletion Instructions URL for the Meta App Dashboard.

After we verify a valid request, we will delete or de-identify, as applicable:

• Your Kaia account profile and authentication connection.
• Facebook or Instagram access tokens and connection records associated with you.
• Personal information and Meta-derived content stored in Kaia and associated with your account.
• Your prompts, conversations, uploaded content, and other account data, unless it belongs to a customer-managed workspace or must be retained for a reason described below.

Deleting data from Kaia does not delete information held by Meta or another connected service. You must manage information held by those providers through their own account settings and privacy tools.

We will acknowledge your request, verify that you are authorised to make it, and tell you if we need more information. We will complete verified requests as soon as reasonably practicable and within any period required by applicable law.

When deletion is complete, we will send confirmation to the email address used for the request. If an organisation controls the Kaia workspace containing your information, we may refer the request to that organisation or ask it to authorise the deletion.

Some information may remain for a limited period in encrypted backups or be retained where reasonably necessary to meet legal obligations, prevent fraud or abuse, resolve disputes, enforce agreements, or maintain security and audit records. Where possible, retained information will be isolated from normal use and deleted when the applicable retention period ends.

For more information about how Kaia handles personal information, see our Privacy Policy.

Use the subject line Kaia data deletion request so we can route your request promptly.